THE NAPA AUTOCARE CENTER CODE OF ETHICS Every AutoCare Center member agrees to:

- Perform high-quality diagnostic and repair service at a fair price, using quality NAPA parts.

- Employ ASE certified technicians in all areas of work performed.

- Be dedicated to customer satisfaction.

- Exercise reasonable care for the customer's property while it is in the shop's possession.

- Provide a system for fair settlement of customer complaints, should they occur.

- Maintain the highest standards of the automotive service profession.

- Uphold the integrity of all members of the NAPA AutoCare Center Program.